Traveling is an escape from our everyday lives. Our guests come to Sedona to discover a new part of themselves and feed their adventurous sides. What type of adventure they seek differs from guest to guest, but they come to us to experience something they couldn’t anywhere else in the world. You have the opportunity to make every moment on or
off property, and the moments in-between those moments, an authentic Sedona experience that sticks with them for years to come.
This website will guide your actions as you become an important part of helping guests endeavor beyond their expected Sedona experience.
Beyond the typical. And off the trail. that’s where you find the greatest treasures. Set among the red rocks of magical Sedona, we are perfectly placed in the middle of a charming town and an ancient landscape. We are the hotel for the adventurer, providing support and a shared passion to push our limits and open ourselves to our environment.
Bell Rock is not just a part of our name, it’s our spirit. There are many hotels in Sedona where guests can find luxury or romance. While we have elements of both, we draw inspiration from our name and location to be the hotel that owns adventure.
Each of our guests arrives with expections around their Sedona experience. And it’s a story they will share if we make the time to listen. In the most spontaneous of moments we can create the most lasting memories.
Start by being: Observant & Authentic
Make yourself available at the Granola Bar, preparing guests for their day.Find New Paths
Stay on top of trends to keep our menu relevant and interesting for guests. For example, suggest a twist on the Moscow Mule by substituting tequila and sweetening it with prickly pear.Leave A Mark
Turn a dinner at our restaurant into a memorable part of their trip. Interact with guests, ask about their day, make menu suggestions based off their personalities, and let the meal become an adventurous event.
A guest's experience with our brand should begin before they arrive and continue long after they depart. Continue scrolling to find guest experiences within key phases of a trip. These examples should be guides, but also inspire you to create your own memorable moments for guests.
Arriving in Sedona for our guests is a transformation. They have left their homes and stepped into a new place, ready for adventure and discovery. This is our chance to start our relationship with them begin fueling adventure.
How would you break from ritual?Let guests know that the tea changes daily.
We travel to immerse ourselves in a completely new culture. As we explore, we want to activate all our senses, especially our tastebuds. Through food our guests interact with this destination in an authentic way.
The guests’ room offer personal space but are not secluded from the destination and are still reflective of our surroundings.
We are creating a community of adventurers in our hotel. Common spaces give guests the opportunity to interact with one another and us the chance to share our knowledge of the area.
We’re creating full travel experiences for our guests, supporting adventures both in and out of the hotel. These are areas where we can enhance their experience beyond the property.
Remind guests how many lasting moments have been made on their trip with something memorable.
This is how we continue to have conversations with our loyal adventurers after their stay. We can inspire their next trip, or get them longing to return for a new experience.
Now that you’ve seen how we can activate our values, let them guide your service mindset and continue to consider how you can bring these to life in your role. Your unique personality and interests can help create an exciting experience for guests. This guide is a living list of contributions from the Hilton Sedona team. Share your thoughts that will get guests to endeavor beyond the typical.